EC2000SE incorporates a RESET switch normally used to reject a coupon being held within the unit after a mag data read. On power-up this switch can be used to put the unit in a mode using simple STX/ETX block protocol so that update files can be transfered to it bypassing the loaded customer's protocol and specific customer parameters. To access this mode: 1. Power the unit OFF. 2. Press and hold the RESET switch. 3. Turn unit ON and allow unit to boot. 4. Wait for the "Program Download Rdy" message to be displayed (or steady beep/alarm, if version of product does not have a display) The unit comm parameters will be: 19200 BAUD 8 DATA BITS 1 STOP BIT NO PARITY STX/ETX BLOCK PROTOCOL STX = 02hex ETX = 03hex 5. At this point, follow the normal update document to update the firmware.